Shipping & Returns Policy — Ruh Al Qalb
Shipping
Origin: Abu Dhabi, UAE
Coverage: UAE only; GCC expansion planned
Estimated delivery: 2–3 business days
Shipping fee: AED 10 if order < AED 250; free for AED 250+
Delivery partner: Jeebly (subject to their operational conditions)
Returns
Returns allowed within 7 days if box is unopened
Refunds: product price only; shipping fees apply if return is due to customer decision
Damaged/incorrect items: replacement or refund
Return shipping: Paid by customer unless item damaged/incorrect
Refund timeline: 5–7 business days
Customers can contact email or WhatsApp (+971 55 4793 055) for returns
Please retain proof of purchase for returns.