Welcome to Ruh Al Qalb (“we”, “us”, “our”). These Terms & Conditions govern your use of this website and your purchase of products from us. By using the Site or placing an order, you agree to these Terms in full.

Business Name: Ruh Al Qalb FZE LLC

Trade Name: Ruh Al Qalb

Registered Under: Ajman Nuventures Freezone, UAE

Governing Law: Laws of the United Arab Emirates

The Site and its content are for personal use only. Commercial use, distribution, resale, or unauthorized copying of products, content, or imagery is prohibited.

All orders are subject to availability and acceptance.

Receipt of an order confirmation email does not signify acceptance by us; we may cancel orders if necessary.

We reserve the right to refuse or cancel orders if fraud is suspected.

Prices are in AED and include applicable taxes.

Payments accepted: Stripe (including Apple Pay) and Cash On Delivery (COD).

Shipping origin: Abu Dhabi, UAE

Delivery coverage: UAE only (GCC expansion later)

Estimated delivery: 2–3 business days

Shipping fee: AED 10 for orders under AED 250; free for AED 250+

Delivery partners (e.g., Jeebly) may have operational terms; your order is subject to their conditions.

Returns allowed within 7 days if the box is unopened

Shipping fees are non-refundable if the return is due to customer decision

Damaged or incorrect items: replacement or full refund, with Ruh Al Qalb covering shipping costs

Refund timeline: 5–7 business days after approval

Customers can contact support via email or WhatsApp (+971 554793055) for returns or issues

Products are for personal use or gifting only; resale prohibited

No liability for allergic reactions (standard perfume clause)

No age restrictions

All materials on the Site — logos, imagery, text, trade dress, and designs — are owned by Ruh Al Qalb. Unauthorized use is prohibited.

Ruh Al Qalb is not liable for indirect, incidental, or consequential damages

Perfume experience may vary due to individual body chemistry